ITIL Certification, How to Study, Pass the Exam, with best Books and free download

ITIL^® Certification, How to pass the EXAM, Best 

Books & Free download of the study guide

ITIL, (Information Technology Infrastructure Library) is a set of practices for IT service management which that focuses on aligning IT services with the needs of business.

The ITIL certification provides a module approach to the ITIL framework, ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT, And is comprised of a series of qualifications focused on different aspects of best practice of ITIL methodology to many degrees of depth and detail, ITIL has been developed in recognition of organizations' growing dependency on IT and incorporate best practices for IT Service Management. 

ITIL Aims to enhance the efficiency and achieve predictable service levels and to standardize the selection, planning, delivery and support of Information Technology services to a business in order to achieve the strategic goal of an organization.

Establishment of ITIL methodology was started in 1983, The United Kingdom's government (UK) recognized the importance of Improving IT as a service and then applying consistent practices through the whole IT service lifecycle, and then initiated ITIL Methodology, nowadays the latest version of ITIL was issued on 12 July 2011 and is usually called as ITIL 2011. It defines, illustrates and expands upon many of the processes from the last version in February 2007, often called version 3 or ITIL Vol. 03

BEST BOOKS for Studying and Passing ITIL Exam;

(1)  IT Service Management: A Guide for ITIL Foundation Exam     Candidates, Second Edition

(2)  ITIL V3 Foundation Guide by Taruu.

    (3) ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

    (4) Passing Your ITIL Foundation Exam – 2011 Edition

    (5) ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study   Guide Book and Online Course

TO DOWNLOAD THE ITIL EXAM & STUDY GUID PLEASE CLICK THE LINK BELOW

http://download2.nust.na/pub4/sourceforge/g/ge/gerkylesovayakawa/Liz%20Gallacher%20Helen%20Morris%20ITIL%20Foundation%20Exam.pdf

Techniques for your success

How does one can achieve this goal more efficiently? either he is experienced or a beginner. Here are 11 techniques that I’ve found helpful, and of course succeeded.

1. Select a good resource as a GUIDE

Well, we are referring to ITIL Foundation Exam Guide by Hellen Morris & Liz Gallacher from Sybex. I found this as a well structured material for passing the exam. Not only it provides the concepts of ITIL framework, but also a summary of each chapter, an exam essential guide and an assessment test to test your knowledge. A good resource will always guide you through till the end.

2. Do the pre-assessment test

The ITIL Foundation Exam Guide by Hellen Morris & Liz Gallacher from Sybexprovides you an assessment before you begin your journey. This will help you to find out where you are standing and identify the knowledge gaps that you really required to insist on during your effort.

3. Read and summarize

You must READ the ITIL Foundation Exam Guide carefully to understand the concepts and its logical relationships to each process throughout the Service Life Cycle stages. Use a mind-mapping technique to summarize each chapter on your own way.

Also read the SUMMARY of each chapter carefully and try to understand what you have learned already what you have missed. You may require to refer the same chapter again and again until you you satisfy your self. Reading the EXAM ESSENTIALS at this time is not a must (I will reveal later).

4. Do chapter tests

Again, you have two options. Either you can refer the installed Sybex Test Engine or you can follow the traditional method by referring the book itself. Remember to make a note of the areas you already knew at the time of the assessment. This will enable you to identify the areas that you should put more weight.

Repeat steps 3 & 4 for each chapter.

5.Study the mind-maps carefully

Find the relationship with each processes under each stages of the Service Life Cycle. You don’t need to bi-hard anything for the exam, except few concepts such as the Demin Cycle (also known as PDCA Cycle) and Seven-Step Improvement Process under Continual Service Improvement (CSI) stage.

Fix a date for the exam. Leave few days for the balance work.

6. READ exam essentials of each chapter

Compare your knowledge and refer the mind-maps to fill the knowledge gap. If required you may re visit respective knowledge areas to refresh yourself.

7. Repeat the pre-assessment test

This will let you know your strengths and the outcome of your valuable effort.

8. Test your knowledge, do mock exams

The ITIL Foundation Exam Guide provides you with two mock exams free. Test your knowledge with timing pretending that you are at the final examination. Keep a gap between two exams.

9. Read all answers carefully

Yes, now you will feel that you are possessing a good knowledge in all five stages of Service Life Cycle. Refer all answers of each chapter tests, assessments and the mock exams.

10. Final Test

Do the mock exam provided by ITIL Official site. Till now, you have done more than 280 questions so far.

Check the exam center to confirm your exam date.

11 Repeat step 5 once more.

Topics & Tips to Pass Six Sigma Green Belt Certificate Exam

Six Sigma Green Belt Certificate SSGB

SSBG is the second certificate in order after Six sigma yellow belt SSYB, it is wide-known accredited certificate and increase the management skills and quality management knowledge, it is designed for managers, engineers, Quality experts, Deputy managers and project managers

 

 

The Six Sigma Green Belt SSGB operates in support of or under the supervision of a Six Sigma Black Belt, and it is introduces managers to process and procedures improvement, waste minimization and value maximization.

There are no specific perquisites to be eligible to take SSGB exam; It is aimed at professionals with a needs for process improvement techniques in their role.

 

If you interested to take and pass SSGB, the below knowledge areas you should have to be familiar with them and know them in details in order to pass the exam for the first time;

 

1. When a process operates to a level of 6σ, it is without error 99.99966% of the time; products will be essentially defect free (which means that a process applied 6σ Method will produce 3.4 defects per 1 million products).

 

2. You should know all of the Quality diagrams and charts, such as Affinity diagram, control charts, pareto diagram (80-20%), Quality function and Ishikawa diagram (Fishbone diagram), and you have to be familiar how they are used and for what purposes.

 

 

3. Normal, beta, triangle and uniform Distributions are so important in the exam, you have to spend more time to understand them well.

Questions on Formula of Cp Index is mostly frequented

4. Definitions and terms are so frequent in the exam, such as PERT Estimation, Beta Risk, Specification limits, Repeat-ability index, run charts.

 

● Books, References & Websites to prepare for SSGB Exam;

 

1- Six Sigma Green Belt Study Guide; which considered as the main source to study and pass the exam, it contains Sample Questions, and free practice exams of SSGB

 

2-Useful Websites

Many websites can provide you a practice exams and simulation questions for SSGB, the best of them and the most useful are;

sixsigmatrainingfree.comwww.

www.6sigmastudy.com

www.leansixsigmaninja.com

isixsigma.comwww.

 

 

Remember That:

Sigma, represented as σ in the Greek alphabet, is a mathematical symbol used to represent standard deviation, Six Sigma is a Methodology, philosophy, set of tools and culture, aims to define, analyze, and eliminate variability within a process, the sigma level estimates defect probability, there are many levels of Six Sigma certifications yellow belt, green belt, black belt, and finally master black belt (most experienced), some Institutes issued Six Sigma White Belt SSWB certificate for the beginners, but it is not internationally accredited certification.

Why you should consider Six Sigma experts for your operation?

• Significantly improve your problem resolution process.
• Significantly improve your transition to Lean office work and manufacturing processes.
• Significantly improve your project management capability.
• Significantly improve your decision making process.
• Significantly improve the outcomes (success) of your key company projects.

Upside to your business:

• Design and implement accurate and cost-effective data collection systems that will provide useful data for process analysis and decision making.
• Utilize the predictive power of probability distributions to project process performance in advance.
• Accurately estimate overall population characteristics from small sample groups.
• Communicate more effectively with others who require or use statistics in their business activities.
• Prevent the misuse and misinterpretation of business process data.
• Facilitate improved problem solving results.
• Significantly improvement the efficiency and effectiveness of your work processes.

Learning Objectives

• Provide a comprehensive understanding of Six Sigma DMAIC methodology.
• Provide a working knowledge of the more common tools that support Six Sigma methodology.
• Provide a working knowledge of common applications of Minitab statistical analysis software.

Intended Audience

• Targeted for “selected” employees that have demonstrated good project and analytical skills.
• Their supervisor believes the addition of Six Sigma rigor, methodology and tools will have an immediate impact on projects back on the job.
• Working on an existing project is desirable for attendees.

Prerequisites

• Download Minitab 17 statistical software on your laptop JUST PRIOR to attending this class. Consider using their 30 day free trial.  This will leave you 3 weeks to use on your own back at your job before deciding if Minitab is a value-add to your organization.

Student Take-Away’s

• Advanced Six Sigma Knowledge
• Green Belt Certificate
• Class Training Materials
• Two Books – Business Improvement Tools Made Easy, Volume 1 and 2
• Three Follow-Up Coaching Calls
• 
  
• Six Sigma Methodology Tools Covers

• 8D Problem Solving Steps
• Affinity Diagram / Brainstorming
• ANOVA (hypothesis testing)
• Attribute Assessment Analysis
• Capability Analysis
• Cause – Effect Diagram
• Change Management
• Charting (data plotting)
• Communication Plan
• Confidence / Prediction Intervals
• Control Charting
• Control Plan
• Correlation
• CTQ Flow Down
• Data Collection / Planning
• Decision Analysis
• Descriptive Statistics
• Facilitation Skills
• Five (5) Why’s
• FMEA
• Force Field Analysis
• Forecasting (regression)
• Gauge R&R
• General Linear Model
• In-Out Fence
• Minitab Statistical Software Use
• Mistake Proofing
• Operational Definitions
• Pareto
• Prioritization Matrix
• Process Mapping
• Project Charter
• Project Management
• Pugh Matrix
• Regression
• Root Cause Analysis
• Sample Size Planning
• SIPOC
• Stakeholder Analysis
• t- test (hypothesis testing)
• TRIZ
• Variation
• Voice of the Customer / Business

 

 

 

SIX SIGMA Certifications

Six Sigma is a group of tools & Techniques for process improvement. It was introduced 1st time by  Bill Smith while working at Motorola in 1986, Jack Welch made it central to his business strategy at General Electric in 1995, Today, it is used in many industrial sectors.

Six Sigma seeks to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of people within the organization, who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has specific value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits.

The term Six Sigma (capitalized because it was written that way when registered as a Motorola trademark on December  1993) originated from terminology associated with statistical modeling of manufacturing processes. The maturity of a manufacturing process can be described by a sigma rating indicating its yield or the percentage of defect-free products it creates. A six sigma process is one in which 99.99966% of all opportunities to produce some feature of a part are statistically expected to be free of defects (3.4 defective features per million opportunities). Motorola set a goal of "six sigma" for all of its manufacturing operations, and this goal became a by-word for the management and .

engineering practices used to achieve it

Certifications:

1. SIX SIGMA YELLOW BELT SSYB

2. SIX SIGMA GREEN BELT SSGB

3. SIX SIGMA BLACK BELT SSBT.