ITIL® Certification,
How to pass the EXAM, Best
Books & Free download of the study guide
ITIL, (Information Technology
Infrastructure Library) is a set of practices for IT service management which
that focuses on aligning IT services with the needs of business.
The ITIL certification provides a module
approach to the ITIL framework, ITIL
consists of a series of books giving guidance on the provision of quality IT
services, and on the accommodation and environmental facilities needed to support
IT, And is comprised of a series of qualifications focused on different
aspects of best practice of ITIL methodology to many degrees of depth
and detail, ITIL has been developed in recognition of organizations'
growing dependency on IT and incorporate best practices for IT Service
Management.
ITIL Aims to enhance the efficiency
and achieve predictable service levels and to standardize the selection,
planning, delivery and support of Information Technology services to a business
in order to achieve the strategic goal of an organization.
Establishment
of ITIL methodology was started in 1983, The United Kingdom's government
(UK) recognized the importance of Improving IT as a service and then applying
consistent practices through the whole IT service lifecycle, and then initiated
ITIL Methodology, nowadays the latest version of ITIL was issued on 12 July
2011 and is usually called as ITIL 2011. It defines, illustrates and
expands upon many of the processes from the last version in February 2007,
often called version 3 or ITIL Vol.
03
BEST BOOKS for
Studying and Passing ITIL Exam;
(1) IT Service
Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
(2) ITIL V3
Foundation Guide by Taruu.
(3) ITIL
Lifecycle Suite, 2011 Edition (5 Volume Set)
(4) Passing
Your ITIL Foundation Exam – 2011 Edition
(5) ITIL
V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
TO
DOWNLOAD THE ITIL EXAM & STUDY GUID PLEASE CLICK THE LINK BELOW
Techniques for your success
How does one can achieve this goal more efficiently? either he is experienced or a beginner. Here are 11 techniques that I’ve found helpful, and of course succeeded.
1. Select a good resource as a GUIDE
Well, we are referring to ITIL Foundation Exam Guide by Hellen Morris & Liz Gallacher from Sybex. I found this as a well structured material for passing the exam. Not only it provides the concepts of ITIL framework, but also a summary of each chapter, an exam essential guide and an assessment test to test your knowledge. A good resource will always guide you through till the end.
2. Do the pre-assessment test
The ITIL Foundation Exam Guide by Hellen Morris & Liz Gallacher from Sybexprovides you an assessment before you begin your journey. This will help you to find out where you are standing and identify the knowledge gaps that you really required to insist on during your effort.
3. Read and summarize
You must READ the ITIL Foundation Exam Guide carefully to understand the concepts and its logical relationships to each process throughout the Service Life Cycle stages. Use a mind-mapping technique to summarize each chapter on your own way.
Also read the SUMMARY of each chapter carefully and try to understand what you have learned already what you have missed. You may require to refer the same chapter again and again until you you satisfy your self. Reading the EXAM ESSENTIALS at this time is not a must (I will reveal later).
4. Do chapter tests
Again, you have two options. Either you can refer the installed Sybex Test Engine or you can follow the traditional method by referring the book itself. Remember to make a note of the areas you already knew at the time of the assessment. This will enable you to identify the areas that you should put more weight.
Repeat steps 3 & 4 for each chapter.
5.Study the mind-maps carefully
Find the relationship with each processes under each stages of the Service Life Cycle. You don’t need to bi-hard anything for the exam, except few concepts such as the Demin Cycle (also known as PDCA Cycle) and Seven-Step Improvement Process under Continual Service Improvement (CSI) stage.
Fix a date for the exam. Leave few days for the balance work.
6. READ exam essentials of each chapter
Compare your knowledge and refer the mind-maps to fill the knowledge gap. If required you may re visit respective knowledge areas to refresh yourself.
7. Repeat the pre-assessment test
This will let you know your strengths and the outcome of your valuable effort.
8. Test your knowledge, do mock exams
The ITIL Foundation Exam Guide provides you with two mock exams free. Test your knowledge with timing pretending that you are at the final examination. Keep a gap between two exams.
9. Read all answers carefully
Yes, now you will feel that you are possessing a good knowledge in all five stages of Service Life Cycle. Refer all answers of each chapter tests, assessments and the mock exams.
10. Final Test
Do the mock exam provided by ITIL Official site. Till now, you have done more than 280 questions so far.
Check the exam center to confirm your exam date.
11 Repeat step 5 once more.
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