Test-Questions
Q:1-Process variation is a natural phenomenon in business as no two products or
service experiences offered to customers can be identical. What two components
make up process variation?
Mark one answer:
common cause & inherent cause
common cause & special cause
common cause & production cause
common cause & training cause
Q:2-A Decision Tree is a is a visual decision making tool that can prove useful
across a number of business settings. Decision trees provide all of the following
EXCEPT:
Mark one answer:
present competing alternatives
display potential outcomes
provide comprehensive risk analysis
compare probabilities
Q:3-The following is a multiple regression model. What do the regression
coefficients b1 and b2 represent?
Yi = b0 + b1X1i + b2X2i +ei
Mark one answer:
slopes of independent variables
slopes of dependent variables
random error term
graph intercept
Q:4-A process is a:
Mark one answer:
value-added transformation from input to output
value-added transformation from data to knowledge
manufacturing transformation of raw materials
business transformation of data to process maps
Q:5-The ability of an electronic scale to measure substances consistently every
time the measurement is made is referred to as _____.
Mark one answer:
repeatability
1/3
precision
accuracy
reproducibility
Q:6-_____ is a tool that is used in the define phase of Six Sigma DMAIC, and can
be used in developing high level process maps in a process improvement project.
Mark one answer:
SIPOC
CPOQ
CTU
DPU
Q:7-Real estate agents at a national agency meet on a weekly basis to discuss
property pricing. With repossessed homes, the proper procedure for pricing is for
three real estate agents to agree on a selling price. This is an example of _____.
Mark one answer:
percent agreement
pricing agreement
estate agreement
systematic agreement
Q:8-Workers in the overnight shift at an assembly line, on average, require 8.5
minutes to complete once production cycle. Production managers have
contributed this to biological differences in overnight reaction times. What type of
variation is this an example of:
Mark one answer:
wear-and-tear
inherent
special cause
deliberate
Q:9-The following are examples of statistical process control charts EXCEPT:
Mark one answer:
p-charts
c-charts
Xbar charts
Y charts
Q:10-Project specification limits are set by managers in response to customers’
expectations. The largest specification value that can be obtained and still be
acceptable to customer expectations is referred to as:
Mark one answer:
2/3
LSL
USL
LSL
UCL
3/3
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